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florinavexo Financial

Professional Spreadsheet Solutions

Privacy Policy

Your privacy matters to us. Here's how we protect and manage your personal information.

Last Updated: February 15, 2025

Introduction

florinavexo ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website florinavexo.com or use our spreadsheet financial management services.

This policy applies to all users of our services and is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect several types of information from and about users of our services, including information by which you may be personally identified and information that is about you but individually does not identify you.

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering for our services or contacting us.

Financial Data

Spreadsheet data, financial information you input into our platform, transaction histories, and budget details you choose to store with us.

Usage Information

Details about your use of our services, including time spent on different features, pages visited, and interaction patterns.

Technical Data

IP address, browser type, operating system, device information, and other technical identifiers collected automatically when you use our services.

How We Use Your Information

We use the information we collect for various purposes that are necessary for providing our services and improving your experience. Our primary uses include:

  • Providing and maintaining our spreadsheet financial management platform
  • Processing your registration and managing your account
  • Communicating with you about our services, including updates and support
  • Improving our services based on usage patterns and feedback
  • Ensuring the security and integrity of our platform
  • Complying with legal obligations and regulatory requirements
  • Developing new features and functionalities for our platform

Legal Basis for Processing

We process your personal information based on various legal grounds, including your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests in providing and improving our services.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the limited circumstances outlined below. We may share your information with:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the specific purposes we've authorized.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Important: We never share your financial data or spreadsheet contents with third parties for marketing purposes or commercial gain.

Data Security and Protection

We take the security of your personal information seriously and have implemented various technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms for our systems
  • Employee training on data protection and privacy principles
  • Secure data centers with physical and environmental protections
  • Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. These rights include:

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. We will respond to such requests within a reasonable timeframe, typically within 30 days.

Data Portability

You may request a copy of your data in a commonly used, machine-readable format. This allows you to transfer your information to another service provider if you choose to do so.

Deletion

You may request deletion of your personal information, subject to certain legal and contractual limitations. We will honor such requests where legally permissible and technically feasible.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Our retention periods vary depending on the type of information:

  • Account information: Retained while your account is active and for 7 years after account closure
  • Financial data: Retained according to Australian financial record-keeping requirements
  • Usage logs: Typically retained for 2 years for security and improvement purposes
  • Communication records: Retained for 3 years after the last communication

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention procedures.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized services. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.

Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly
  • Preference cookies: Remember your settings and choices
  • Analytics cookies: Help us understand how visitors interact with our website
  • Security cookies: Protect against fraudulent activity and enhance security

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

florinavexo
36a Havlin St West Bendigo VIC 3550, Australia
Phone: +61418869061
Email: info@florinavexo.com